Widerrufsrecht
SHIPPING POLICY
Last updated: September 1, 2026
At Kova Shop, we are committed to processing and shipping your orders safely and efficiently. This Shipping Policy explains how we process orders, our estimated delivery times, shipping costs, and what to expect when placing an order with us.
1. Shipping Destinations
Kova Shop currently ships to Switzerland and selected countries within Europe.
Shipping availability may vary depending on the product and destination country. The available shipping options and destinations will be displayed during the checkout process.
If your country is not available at checkout, please contact us at kova.eshop@gmail.com and we will be happy to check whether an alternative shipping option is available.
2. Shipping Costs
Switzerland 🇨🇭
We offer free standard shipping on orders of CHF 60 or more.
For orders below CHF 60, the applicable shipping fee will be calculated and displayed during checkout before you complete your purchase.
Europe 🇪🇺
We offer free standard shipping on orders of CHF 70 or more.
For orders below CHF 70, the applicable shipping fee will be calculated and displayed during checkout.
Please note: The shipping costs and conditions displayed at checkout at the time of purchase will apply to your order.
3. Order Processing
Orders are normally processed within 1–3 business days after payment has been successfully received.
Orders placed on weekends or public holidays will begin processing on the next business day.
Some products, including personalized items, pre-order products, or products requiring special preparation, may require additional processing time. If this applies, the estimated processing time will be indicated on the relevant product page.
Once your order has been processed and shipped, you will receive a shipping confirmation email when tracking information is available.
4. Estimated Delivery Times
Our estimated standard delivery time is:
8–14 business days
Delivery times are calculated from the date the order is processed and shipped, rather than from the date the order is placed.
Please note that these delivery times are estimates only and are not guaranteed delivery dates.
Actual delivery times may vary depending on the destination country, shipping carrier, customs procedures, transportation routes, and other circumstances outside our control.
Our fulfillment and shipping partners may use different carriers and logistics routes depending on the destination and the characteristics of each order.
5. Shipping Delays
While we do our best to ensure that your order arrives within the estimated delivery timeframe, delays may occasionally occur.
Possible causes include:
- Customs clearance or inspection procedures.
- Carrier delays or operational issues.
- National or local public holidays.
- Adverse weather conditions.
- High order volumes or seasonal demand.
- Transportation or logistics disruptions.
- Incorrect or incomplete delivery information.
- Other unforeseen circumstances beyond our control.
For this reason, Kova Shop cannot guarantee delivery on a specific date.
Please also note that international shipments may experience periods without tracking updates while the package is in transit or undergoing customs clearance.
6. Order Tracking
Once your order has been shipped, tracking information will be provided by email when available.
You can use the tracking number to monitor the progress of your shipment.
Please be aware that tracking information may take several days to become active or update, particularly during international transportation.
For some destinations, tracking information may be limited during certain stages of the shipment.
We recommend keeping your tracking information until your order has been successfully delivered.
7. Delivery Address
Customers are responsible for providing a complete, accurate, and up-to-date delivery address when placing an order.
Please carefully check the following information before completing your purchase:
- Full name
- Street and house number
- Postal code
- City
- Country
- Apartment, floor, or unit number, where applicable
- Any additional information required for successful delivery
Kova Shop is not responsible for delays, failed deliveries, or additional costs resulting from incorrect or incomplete information provided by the customer.
If a shipment cannot be delivered because of an incorrect address, the recipient cannot be contacted, the package is refused, or the package is not collected within the applicable timeframe, additional reshipping costs may apply.
8. Orders Shipped in Multiple Packages
Depending on the products included in your order, items may be fulfilled from different facilities or shipped using different logistics routes.
As a result, your order may arrive in multiple packages and on different dates.
This does not necessarily mean that an item is missing from your order.
If you believe that an item is missing after all packages associated with your order have been delivered, please contact us so that we can investigate the matter.
9. Customs, Duties and Taxes
International orders may be subject to customs procedures, import duties, taxes, or other charges imposed by the authorities of the destination country.
Where applicable, these charges may be the responsibility of the recipient.
Kova Shop does not control customs procedures, processing times, or decisions made by customs authorities in the destination country.
Customs inspections or clearance procedures may also result in additional delivery delays.
10. Packages Marked as Delivered
If your tracking information indicates that your order has been delivered, but you cannot locate the package, we recommend that you:
- Verify the delivery address provided with your order.
- Check around your property and any usual delivery locations.
- Ask family members, housemates, neighbors, or building management whether the package was received on your behalf.
- Contact the relevant shipping carrier or local postal service.
- Contact Kova Shop if you are still unable to locate the package.
Depending on the circumstances, the carrier may require additional information or conduct an investigation before the shipment can be considered officially lost.
Please note that where tracking confirms successful delivery, any refund or replacement request will be subject to the applicable carrier and fulfillment investigation procedures.
11. Returns and Unauthorized Deliveries
If you wish to return a product, please contact Kova Shop before sending anything back.
Do not return a product to the sender's address shown on the original package unless we have specifically instructed you to do so.
Because orders are fulfilled through our logistics partners, returns must be sent to the return address designated for your specific order.
Once your return request has been reviewed and approved, we will provide you with the appropriate return instructions and address.
General returns
For products that are not affected by a quality issue, return requests must generally be submitted within 7 days of receiving the product.
If a return is approved, the customer is responsible for the applicable return shipping costs unless otherwise required by applicable law.
Returned products must be:
- Unused and in their original condition.
- Returned with their original packaging, tags, and accessories where applicable.
- Properly packaged to prevent damage during transportation.
- Sent using a reliable shipping service with tracking.
Returns sent without prior authorization may not be accepted.
Our return requirements are based on the fulfillment and after-sales procedures applicable to the products supplied through our logistics partner.
12. Damaged, Defective, Incorrect or Missing Products
If you receive a product that is damaged, defective, incorrect, or missing parts, please contact us as soon as possible.
To help us resolve the issue efficiently, we may ask you to provide:
- Photos of the product.
- Photos of the packaging.
- Photos of the shipping label.
- A video showing the issue, where necessary.
- A detailed description of the problem.
Please do not dispose of the product or its packaging until we have reviewed your case.
Depending on the nature of the issue and the outcome of the review, an eligible claim may result in a replacement, partial refund, or full refund, subject to the applicable fulfillment and after-sales conditions.
For certain issues, photographic or video evidence may be required before a refund, replacement, or other resolution can be authorized.
13. Return Inspection
When a return is authorized, the returned product may be inspected upon arrival at the designated fulfillment facility.
Products returned in a condition that indicates damage, misuse, abnormal wear, or other conditions inconsistent with the approved return may not be eligible for a refund.
Where a return passes the applicable inspection, the refund amount and any applicable deductions will be determined according to the conditions applicable to the order and the fulfillment process.
Shipping fees, taxes, and other additional charges may not be refundable where permitted by applicable law.
14. Order Cancellations
If you wish to cancel an order, please contact us as soon as possible after placing your order.
Cancellation requests may be accepted if the order has not yet entered the fulfillment or processing stage.
Once an order has been processed or shipped, cancellation may no longer be possible.
Personalized products, print-on-demand items, pre-order products, and other products specifically prepared or reserved for an order may be subject to additional cancellation restrictions.
15. Packages Returned to Sender
A shipment may be returned to the sender or carrier for reasons including:
- Incorrect or incomplete delivery address.
- Unknown recipient.
- Refusal of delivery.
- Failure to collect the package within the applicable timeframe.
- Inability to contact the recipient.
- Customs clearance issues.
If a package is returned due to circumstances attributable to the customer, additional reshipping costs may apply.
If reshipment is available, we will contact you with the available options and any applicable costs.
Failure to arrange the required reshipment or collection may result in the package being treated in accordance with the applicable carrier and fulfillment procedures.
16. Force Majeure and Circumstances Beyond Our Control
Kova Shop cannot be held responsible for delays, loss, damage, or failure to deliver caused by circumstances beyond our reasonable control.
These circumstances may include, but are not limited to:
- Natural disasters.
- Extreme weather conditions.
- Strikes or transportation disruptions.
- Government actions or restrictions.
- Customs inspections or delays.
- International conflicts.
- Epidemics or other public emergencies.
- Other unforeseen events affecting transportation or logistics.
In such circumstances, delivery times may be extended accordingly.
17. Contact Us
If you have any questions regarding your order, shipping, tracking information, or a return request, please contact us:
Kova Shop
📧 Email: kova.eshop@gmail.com