Shipping policy

SHIPPING POLICY

Last updated: September 1, 2026

At Kova Shop, we strive to process and ship every order quickly and securely. Below you will find all the information regarding our shipping methods, delivery times, and the terms and conditions applicable to your purchases.

1. Shipping Destinations

We currently ship to Switzerland, Europe and United States (The specific shipping policy for the United States can be found at the end of this text).

Shipping availability may vary depending on the product and destination country. Available shipping destinations will be displayed during the checkout process.

If your country is not listed as an available shipping destination, you may contact us to inquire about possible alternatives.

2. Shipping Costs

🇨🇭 Switzerland

We offer free standard shipping on orders of CHF 60 or more.

For orders under CHF 60, the applicable shipping fee will be clearly displayed during the checkout process before you complete your purchase.

🇪🇺 Europe

We offer free standard shipping on orders of CHF 70 or more.

For orders under CHF 70, the applicable shipping fee will be displayed during the checkout process.

Important: The shipping costs and conditions applicable to your order are those displayed at checkout at the time your purchase is completed.

3. Order Processing

Once your order has been placed, our team will begin processing and preparing it for shipment.

The usual processing time is approximately 1–3 business days for products that are in stock.

Orders placed on weekends or public holidays will begin processing on the next business day.

For personalized products, pre-order items, or products requiring special preparation, processing times may differ. When applicable, this information will be indicated on the relevant product page.

4. Delivery Times

The estimated delivery time using our standard shipping service is:

8–14 business days

This timeframe begins once your order has been processed and shipped, and not necessarily from the date the order is placed.

The delivery times provided are estimates and do not constitute a guarantee of delivery by a specific date.

Actual delivery times may vary depending on the destination country, carrier, shipping route, and other external factors.

Our logistics network uses different carriers and shipping routes depending on the destination and the characteristics of each order.

5. Possible Delays

Although we work to ensure that your order arrives within the estimated timeframe, delays may occur due to circumstances beyond our control.

These may include:

  • Customs clearance or inspection procedures.
  • Carrier delays.
  • National or local public holidays.
  • Adverse weather conditions.
  • High demand during certain periods.
  • Disruptions or interruptions to transportation routes.
  • Incorrect or incomplete delivery information.
  • Other extraordinary or unforeseen circumstances.

For these reasons, we cannot guarantee an exact delivery date.

Delivery timeframes provided by logistics operators are estimates and may be affected by factors such as customs procedures, carrier schedules, public holidays, and weather conditions.

6. Order Tracking

Once your order has been shipped, you will receive an email containing tracking information when it becomes available.

You can use the tracking number to check the status of your shipment.

Please note that:

  • Tracking information may take several days to update.
  • There may be periods during transit when no tracking updates are available.
  • For international shipments, there may be periods without updates while the package is in transit or undergoing customs procedures.

We recommend keeping your tracking number until your order has been successfully delivered.

7. Delivery Information

To ensure successful delivery, it is the customer's responsibility to provide a complete, accurate, and up-to-date delivery address.

Please carefully check the following information:

  • First and last name.
  • Street name and number.
  • Postal code.
  • City.
  • Country.
  • Apartment, floor, or unit number, where applicable.
  • Any other information required for delivery.

Kova Shop is not responsible for delays or delivery issues resulting from incorrect or incomplete information provided by the customer.

If the carrier is unable to deliver the package due to an incorrect address, recipient absence, refusal of delivery, or failure to collect the package, additional shipping costs may apply for a new delivery.

8. Orders Containing Multiple Products

Depending on the products included in an order, items may be prepared and shipped from different fulfillment centers or through different shipping routes.

For this reason, the same order may arrive in more than one package and on different dates.

This does not necessarily mean that an item is missing from your order.

If, after receiving your order, you believe that a product is missing, please contact us so that we can investigate the matter.

9. Customs, Taxes, and Additional Charges

International shipments may be subject to customs procedures, taxes, duties, or other charges imposed by the authorities of the destination country.

Where applicable, these costs may be the responsibility of the recipient.

Kova Shop has no control over the procedures, processing times, or decisions of customs authorities in the destination country.

Customs inspections may also result in additional delivery delays.

10. Packages Marked as Delivered

If the tracking system indicates that your order has been delivered, but you are unable to locate it, we recommend that you:

  1. Check the delivery address provided with your order.
  2. Check the usual delivery areas around your property.
  3. Ask family members, housemates, or neighbors whether they have received the package.
  4. Contact the relevant carrier or postal service.
  5. Contact us if the package still cannot be located.

In certain cases, the carrier may require additional information or may need to conduct an investigation before determining the final status of the shipment.

11. Packages Returned to Sender

A package may be returned to the sender for various reasons, including:

  • Incorrect or incomplete address.
  • Unknown recipient.
  • Refusal of delivery.
  • Failure to collect the package within the applicable timeframe.
  • Inability to contact the recipient.
  • Issues related to customs clearance.

If a package is returned due to circumstances attributable to the customer, additional reshipping costs may apply.

In such cases, we will contact you to inform you of the available options.

12. Damaged, Incorrect, or Missing Products

We want you to receive your order in perfect condition.

If you receive a product that is damaged, defective, incorrect, or incomplete, please contact us as soon as possible.

To properly assess the issue, we may request:

  • Photos of the product.
  • Photos of the packaging.
  • Photos of the shipping label.
  • Videos showing the issue.
  • A detailed description of the problem.

We recommend not disposing of the product or its packaging until the issue has been reviewed.

Photographic or video documentation may also be required as part of the claims process with our logistics provider.

13. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible.

Cancellation requests may be accepted provided that the order has not yet entered the processing stage.

Once an order has entered the fulfillment process or has already been shipped, it may no longer be possible to cancel it.

Personalized products, pre-order items, or products prepared specifically for an order may be subject to different cancellation conditions.

14. Contact Us

If you have any questions regarding your shipment, tracking information, or order, our team will be happy to assist you.

Kova Shop
📧 Email: kova.eshop@gmail.com

When contacting us, we recommend including your order number so that we can assist you as quickly as possible.

Shipping Policy – United States

Last updated: September 2026

At Kova Shop, we want your order to arrive safely, transparently, and without unexpected surprises. We work with international fulfillment partners and U.S.-based warehouse facilities to provide reliable delivery throughout the United States.

1. Shipping Destinations

We currently ship to addresses throughout the United States.

Certain remote locations, territories, Alaska, Hawaii, or other destinations may require additional delivery time or may have limited shipping options.

Shipping availability for each product is confirmed during the ordering process.

2. Order Processing

Most in-stock products are prepared for shipment within approximately:

1–3 business days

Customized, personalized, made-to-order, or pre-order products may require additional preparation time. Depending on the product, processing may take approximately:

5–15 business days

Processing time is separate from delivery time.

Orders placed during weekends, public holidays, or periods of unusually high demand may require additional processing time.

3. Estimated Delivery Times

Delivery times depend on the product, inventory location, destination, and shipping method available.

Some orders may be fulfilled from warehouses located in the United States, while others may be shipped through our international fulfillment network.

For internationally fulfilled orders to the United States, standard delivery is generally estimated at approximately:

10–21 business days after dispatch

Orders fulfilled from a U.S. warehouse may arrive sooner.

Where available, a more specific estimated shipping time will be displayed on the product page, at checkout, or provided through the tracking information after dispatch.

Please note that all delivery times are estimates and not guaranteed delivery dates.

4. Customs Duties & Import Charges — DDP Shipping

Kova's fulfillment partner has confirmed that the logistics services used for our orders are provided on a DDP (Delivered Duty Paid) basis.

This means that applicable customs duties and import charges associated with the shipment are handled as part of the fulfillment process, so customers should not normally be required to pay additional import duties when their package is delivered.

No unexpected customs bill at delivery

You should therefore not receive a separate customs-duty request simply to receive your Kova order under the applicable DDP shipping service.

This applies to customs and import duties and is separate from any U.S. sales tax that may be applicable to your purchase.

5. U.S. Sales Tax

Where required by applicable U.S. state or local tax regulations, sales tax may be calculated and collected during checkout.

Any applicable sales tax will be displayed as part of your order total before payment whenever required.

Sales tax is separate from customs duties and import charges.

6. Shipping Costs

Shipping costs, when applicable, are calculated according to factors such as:

  • destination;
  • product weight and dimensions;
  • fulfillment location;
  • available shipping method.

The final shipping cost applicable to your order will be displayed during checkout before payment.

Any free-shipping promotions or thresholds displayed on Kova Shop will apply according to the conditions stated at the time of purchase.

7. Order Tracking

Once your order has been dispatched and tracking information becomes available, you will receive a shipping confirmation email containing your tracking details.

Tracking information may require several days to update after the package has been handed over to the carrier.

During international transportation, tracking may occasionally remain unchanged for several days while the parcel is moving between logistics facilities. This does not necessarily mean that the shipment has stopped moving.

8. Multiple Packages

If your order contains several products, they may occasionally be shipped separately or from different fulfillment locations.

This means you may receive more than one package and the packages may arrive on different dates.

You will not be charged additional shipping costs solely because Kova divides an order into multiple shipments after purchase.

9. Delivery Address

Customers are responsible for ensuring that the shipping address provided during checkout is complete and accurate.

Please carefully check:

  • recipient's full name;
  • street and house/apartment number;
  • city;
  • state;
  • ZIP code;
  • telephone number.

If you discover an error after placing your order, contact us as soon as possible at:

kova.eshop@gmail.com

We will try to correct the address before fulfillment begins, but we cannot guarantee that changes will be possible once an order has entered processing or has already been shipped.

Additional shipping or reshipment costs resulting from an incorrect or incomplete address, refusal of delivery, or inability of the carrier to contact the recipient may be charged to the customer.

10. Delivery Delays

Although we work to ensure orders arrive within their estimated delivery period, delays may occasionally occur due to circumstances beyond our reasonable control, including:

  • severe weather;
  • carrier disruptions;
  • customs processing;
  • public holidays;
  • unusually high shipping volumes;
  • transportation disruptions;
  • incorrect or incomplete addresses;
  • remote delivery locations;
  • governmental or regulatory changes;
  • other events outside the reasonable control of Kova Shop.

We appreciate your patience if an unexpected delay occurs.

11. Package Marked as Delivered but Not Received

If your tracking information shows that the order has been delivered but you cannot locate it, we recommend that you first:

  1. Check around the delivery location.
  2. Ask household members or neighbors if they accepted the package.
  3. Check with your building reception or mailroom, if applicable.
  4. Contact the local carrier using the tracking number.

If the package still cannot be located, please contact us at kova.eshop@gmail.com and we will assist you in reviewing the shipment.

12. Lost or Significantly Delayed Orders

If an order has not arrived within a reasonable period after the estimated delivery window, contact us with your:

name + order number + tracking number

and we will investigate the shipment with our fulfillment partner.

Please note that TeemDrop's current after-sales policy begins handling eligible U.S. non-delivery disputes when an order has not been successfully delivered 45 days after leaving its warehouse.

This does not mean that you need to wait 45 days before contacting Kova. Please contact us as soon as you believe there may be a problem with your shipment.

13. Damaged, Incorrect or Missing Items

If your order arrives damaged, contains an incorrect item, or an item is missing, please contact us promptly at:

kova.eshop@gmail.com

Please include:

  • your order number;
  • a description of the issue;
  • clear photographs and/or video of the product;
  • photographs of the external packaging where relevant.

This information allows us to submit the issue to our fulfillment partner and determine the appropriate resolution.

14. Returns and Refunds

Shipping and delivery conditions are separate from our return policy.

For information regarding returns, refunds, damaged products, cancellations, and eligibility requirements, please see our Refund & Return Policy (up this text).

15. Contact Us

If you have any questions regarding your shipment, please contact:

Email: kova.eshop@gmail.com

We will be happy to help with questions regarding your order, tracking information, or delivery.

 

Thank you for choosing Kova! :)